The core values at the heart of One Click’s culture guide our behavior each and every day, reflecting what is truly important to us as a company. These are not values that change from time to time, situation to situation, or person to person; rather, they serve as the foundation for our company culture, transcending our size and our growth rate. By maintaining these core values, regardless of how large a company One Click becomes, we can preserve what has always been special about being part of the One Click family.
1. Our People Matter the Most
One Click’s accomplishments are the result of our team members’ efforts. We care deeply about our people and recognize them as our most valuable asset. We believe in hiring the best and brightest talent, which is why we have created a working environment that attracts and retains first class people and professionals. One Click strives to find and nurture professionals who share our core values and who do their best to exhibit them through their thoughts, actions, habits, character, and results.
We are committed to investing in each team member’s personal and professional development, providing the leadership and conditions for them to excel in their personal life and career, celebrating their successes, and rewarding them for their hard work and contribution. One Click team members take ownership of their roles and feel pride in their work, as they are encouraged to be self-sufficient within our value structure. We set high expectations that challenge our team members, give appropriate feedback, and make decisions in a transparent manner, so those impacted know why a decision is made. We focus on providing the greatest opportunities for our team members to stretch themselves and grow—as both professionals and people.
2. Honesty, Integrity & Fairness in All We Do
We are committed to winning with integrity and have an uncompromising standard of honesty in all that we do. Â We value our reputation and conduct our business with respect for each individual, adhering to the highest ethical standards while not permitting any business situation to undermine or weaken our standards for integrity in working with team members, customers, partners, and the communities we serve. We will always be fair to each other and everyone with whom we come into contact, doing what we say we will do.
3. Win through Teamwork
Teamwork is a key component of One Click’s success. In a culture of teamwork, where the opinions of each member are heard and differences are respected, we succeed because we work together and collaborate to get the job done.  We provide praise and encouragement to fellow team members and strive to have a positive influence on one another, genuinely wanting to help each other succeed. Our team atmosphere inspires people to celebrate and share in the excitement when the team wins. There is a camaraderie, a commitment, a loyalty, a togetherness, and a competitiveness shared by all.
4. Act Like an Owner
We act like an owner in everything we do, accepting accountability for our actions and results and treating One Click’s assets as our own. With a belief in doing more with less, we strive always to make ourselves more efficient, maintaining a sense of urgency in making improvements. In addition to a clear vision of where we’re going and a plan to get there, we are entrepreneurial, always looking for opportunities to grow our business. We care intensely about One Click’s success and seek what is best for One Click, rather than what is best for ourselves or our department. Our commitment to winning is accompanied by an equally powerful commitment to operational excellence and bottom-line results.
5. Innovate
At One Click, we do not settle for the status quo; instead, we pursue innovation. We are committed to finding new products, systems, and markets, as well as to improving processes. We take the initiative to present new and useful ideas, products, and procedures because we are unafraid to try new ideas and take informed, responsible risks. We challenge prevailing assumptions when warranted and suggest better approaches. Ideas come from everywhere in the company, and everyone’s opinion matters.
6. Embrace Change
We embrace change and recognize it as a positive force within One Click, believing it essential for constant improvement. We meet the challenges presented by change with an enthusiastic, can-do attitude and a spirit of optimism. We must be flexible, adapt quickly, improvise, and evolve in order to reach our collective goals.
7. Continuous Learning
Each day, we seek to improve personally and professionally by increasing our knowledge and experience. Â It’s important to constantly challenge and stretch ourselves, and to have a sincere interest in improving our education and particular areas of expertise. We utilize our education and knowledge to anticipate market trends so we can move quickly to embrace them. Constantly learning and discovering new things is critical to ensuring that One Click continues to grow and retains a competitive advantage.
8. Treat Fellow Team Members Like Family
At One Click, we place a lot of emphasis on our culture because we are both a team and a family. We are dedicated to creating and maintaining a warm, enjoyable, relaxed, and friendly work environment, where the “Golden Rule” – treat others as you wish to be treated – contributes to an atmosphere in which we trust and believe in each other. Our environment simply wouldn’t have the family feel it does today if we didn’t; treating team members as family is not just a saying, but a way of life.
9. Pursue Excellence
We commit daily to relentlessly pursue excellence with a passion in all we do, pushing ourselves   personally and professionally instead of just doing what comes easily.  Goal-driven and committed to producing the highest quality of work, One Click maintains a culture that values reliability, accountability, measurement, and progress to help us grow, win, and prosper. Perseverance, tenacity, and resilience are the qualities which enable us to overcome obstacles and pursue our goals with determination.
10. Open & Effective Communication
One Click’s policy is not just an open door policy, but a “come talk to me whenever you need to” policy. With the open culture here at One Click, team members are encouraged to interact and work with others, provide and receive constructive feedback, and to communicate in ways that are respectful and healthy for everyone. We feel listening to each other’s opinions are as valuable as sharing our own. We value effective communication that encompasses active listening, as well as speaking, writing, sharing information, and working together.  At One Click, we make an extra effort to make sure communication with team members, customers, and partners is thorough, timely, and efficient.
11. Create Customer Happiness
From making sure we have what the customer is searching for to ensuring our products reach the right doorstep safe and sound, we are dedicated to providing a satisfying customer experience. We want our visitors to enjoy shopping with us; we do not see our customers as transactions but as individual relationships built on trust. This attitude permeates all departments at One Click, from marketing to technology to operations, as we strive to create customers for life.
